Managed IT
Managed IT Services
Hand your day-to-day IT to a team that monitors, maintains and fixes it before problems reach your staff — all for a predictable monthly investment.
- Proactive monitoring and maintenance
- 24/7 support for managed clients
- Predictable monthly investment
- Microsoft Partner and One NZ Partner
Managed IT services give Auckland and New Zealand businesses a complete outsourced IT department — proactive monitoring, maintenance, cyber security and helpdesk support for one predictable monthly investment. Solution Squad manages your technology end to end from our East Tāmaki base in Auckland: proactive support, monitoring, problem-solving, optimisation and automation, all aligned to industry best practice. Choose the capabilities you need now — support, cloud, security, servers or strategy — and scale as your business grows.
What's Included
What we deliver
Cloud Services
Management, optimisation and modernisation of your cloud environment as a Microsoft Partner and Cloud Solution Provider — so you get the most from Microsoft 365 and Azure.
Cyber Security
Threat detection and prevention, incident response and compliance management, tailored to protect your data and systems against evolving cyber threats.
Servers & VMs
Comprehensive server and virtual machine management with robust backup, keeping your infrastructure secure, reliable and performing well.
IT Strategy & Solutions
Strategic IT planning tailored to your organisation — from optimising existing systems to implementing new technology that supports growth.
IT Helpdesk & Support
Timely, expert help when issues arise, plus proactive monitoring and troubleshooting to keep disruption to a minimum and your team productive.
What managed IT services include
Managed IT means we take responsibility for your technology so you can focus on your business. That covers proactive support, monitoring, problem-solving, optimisation and automation across your whole environment — from server and virtual machine management with robust backup, to cloud services such as Microsoft 365 and Azure, through to every laptop and device your team relies on.
Day to day, your staff get fast, expert help from our IT helpdesk and support team, so small issues are resolved before they cost hours of productivity. The model is flexible: pick the capabilities your business needs today, then scale up as you grow, with a predictable monthly investment instead of surprise repair bills.
Why businesses choose Solution Squad
Solution Squad is a New Zealand IT services company founded in 2019, with offices in Auckland and Hamilton. We are a Microsoft Partner and Cloud Solution Provider and a One NZ Partner, which means your licensing, connectivity and support can come from one accountable team.
Security is built into how we manage every environment — our cyber security services add threat detection, incident response and compliance management on top of solid day-to-day practice. Our office is open Monday to Friday, 8:30am to 5:30pm, and managed clients get 24/7 support — because IT problems don't keep office hours. When something goes wrong, you talk to people who already know your systems.
Our technology partners
We work with proven platforms so your business runs on technology that's supported, secure and built to last. Our partner ecosystem includes Microsoft (Partner and Cloud Solution Provider), MSSPLA, Red Hat, Citrix and VMware.
When you're planning bigger changes — new systems, an office move or a cloud migration — our IT strategy and solutions work sits alongside your managed plan, helping you choose and implement technology that actually fits how your business wants to grow.
FAQs
Frequently asked questions
What are managed IT services?
Managed IT services means outsourcing the day-to-day running of your technology to a specialist provider. Solution Squad monitors your systems, fixes problems before they disrupt staff, manages security, updates and backups, and supports your people when they need help. You get enterprise-grade IT management for a predictable monthly investment instead of ad-hoc repair bills.
What does a managed IT plan cover?
A managed IT plan from Solution Squad can cover helpdesk support, proactive monitoring, server and virtual machine management, backup, cyber security, and cloud services such as Microsoft 365 and Azure. The model is flexible — you choose the capabilities your business needs now and scale up as it grows, all under one predictable monthly agreement.
Do you only work with Auckland businesses?
No. Solution Squad has offices in Auckland and Hamilton, and much of our client base is local to both, but most managed IT support is delivered remotely. That means we can look after businesses anywhere in New Zealand, with on-site visits arranged where hands-on work is needed.
Can you work alongside our existing IT person or team?
Yes. Many businesses use Solution Squad to back up an internal IT resource — we handle monitoring, cyber security or after-hours cover while your team focuses on projects and users. We shape the managed services engagement around what you already have, rather than replacing people who know your business.
How much do managed IT services cost?
Managed IT service costs depend on the size of your business and the capabilities you need, so we don't publish one-size-fits-all pricing. Plans are structured as a predictable monthly investment rather than ad-hoc bills. Book a free consultation on 0800 900 777 and we'll scope a plan that fits your budget.
Do you provide after-hours support?
Yes. Managed clients get 24/7 support from Solution Squad, so critical issues are handled whenever they happen — nights and weekends included. Our office hours are Monday to Friday, 8:30am to 5:30pm, and you can reach the team on 0800 900 777 or info@solutionsquad.co.nz.
How do we get started?
Getting started with managed IT services begins with a free consultation. Solution Squad reviews your current setup, identifies risks and gaps, and recommends a managed services plan that fits your business and budget. There's no obligation — call 0800 900 777 or email info@solutionsquad.co.nz to arrange a time.
Local to You
Managed IT, delivered locally
Guides & Insights
Learn more about managed IT
Related Services
You might also need
Ready to talk about managed IT?
Book a free, no-obligation consultation — we'll review your setup and give you clear, practical recommendations.
Free Consultation
Talk to an IT specialist — free, no obligation
Whether you need day-to-day support, a cloud migration, better security or faster internet, it starts with a conversation. We'll listen, review your current setup and give you practical recommendations you can act on.
- Response within one business day
- Plain-English advice, no jargon
- Clear written proposal before anything goes ahead
Prefer the phone?
0800 900 777