Business Phone Systems
NZ-Hosted Cloud PBX
A feature-rich business phone system hosted in New Zealand data centres — no on-premises hardware to buy, manage or outgrow.
- Hosted in NZ data centres
- No on-premises hardware
- Desktop and mobile apps
- Keep your existing numbers
Cloud PBX — also called a hosted PBX or virtual PBX — is a cloud-hosted business phone system that gives New Zealand businesses auto attendants, call queues, call recording and mobile apps without any hardware on site. Whether your team works from the office, from home or on the road, calls run through high-availability data centres here in New Zealand, and every feature is managed through a simple web portal. The result is lower costs, easier administration and a phone system that grows with your business.
What's Included
What we deliver
Mobility
Take your business number anywhere. Desktop and mobile apps keep you connected at your desk, at home or on the road — you answer the same way wherever you are.
Call management
Route calls the way your business works. Auto attendants, hunt groups and call queues give you full control over every incoming call.
Collaboration
Keep teams connected across locations with calling, instant messaging and virtual meetings in one platform, so distance never slows the conversation down.
Safe and secure
Your phone system runs in high-availability New Zealand data centres, protected by encryption, multi-factor authentication and regular security updates.
Future proof
The platform is updated in the cloud, so new features arrive without forklift upgrades. Your communication investment stays ready for whatever comes next.
Cost certainty
Pay a predictable monthly charge instead of buying and maintaining phone hardware. Add or remove users as your team changes, so you only pay for what you use.
Cloud PBX features
User and admin portals — manage your phone system through a simple web portal. Administrators control users, numbers and call flows, while staff manage their own voicemail, forwarding and preferences.
Desktop and mobile apps — make and receive calls, send messages and collaborate from any device. Your business number follows you, so you never miss an important call.
Auto attendants — greet callers professionally and direct them to the right department or person automatically, keeping operations moving without a receptionist tied to the front desk.
Hunt groups — distribute incoming calls to designated extensions in a set order or all at once, so no call rings out unanswered.
Call queues — handle high call volumes without the chaos. Hold callers in an orderly queue, prioritise enquiries and connect people to the right person as soon as they're free.
Call recording — capture sales calls, customer service conversations and meetings, then store and retrieve recordings whenever you need them for training, reference or resolving disputes.
VoIP & SIP trunking
Not every business needs a full hosted phone system (sometimes called a virtual PBX). If you already run a PBX you're happy with, SIP trunking lets you keep it and carry your calls over the internet instead of ageing copper and ISDN lines.
We supply and configure SIP trunks, port your existing numbers and make sure your business internet and network give voice traffic the priority it needs. And if you're weighing SIP trunking against Cloud PBX or calling through Microsoft Teams, we'll give you straight advice on which option fits your business best.
Why Solution Squad for your phone system
Solution Squad is a New Zealand IT company founded in 2019, now working from offices in Auckland and Hamilton. As a One NZ Partner and Microsoft Partner, we look after your phones, internet and IT under one roof — so when something needs attention, you make one call. We can even add wireless mobile broadband as a backup connection, so your phones keep ringing if your fibre goes down.
We handle the whole move: planning your call flows, porting your numbers, setting up handsets and apps, and training your team. Support runs Monday to Friday, 8:30am to 5:30pm, with 24/7 support for managed IT clients.
FAQs
Frequently asked questions
What is Cloud PBX?
Cloud PBX (Private Branch Exchange) is a business phone system hosted and managed in the cloud rather than on hardware in your office. Calls travel over your internet connection, so there is no on-premises equipment to buy or maintain. Solution Squad's Cloud PBX is hosted in high-availability data centres here in New Zealand.
How is Cloud PBX different from a traditional phone system?
Traditional phone systems need physical hardware in your office and lengthy on-site setup. Cloud PBX runs entirely in New Zealand data centres, so your team can use the phone system from anywhere with an internet connection — office, home or on the road. That flexibility also makes scaling up or down simple, with no equipment to replace as you grow.
What features does Cloud PBX include?
Cloud PBX includes voicemail, call forwarding, auto attendants, hunt groups, call queues, call recording, conferencing and desktop and mobile apps, plus web portals for users and administrators. Staff manage their own voicemail and forwarding, while administrators control users, numbers and call flows — all through a browser, with no specialist hardware or training needed.
Is Cloud PBX suitable for small businesses?
Yes. Cloud PBX suits small businesses well because there is no expensive hardware to buy or maintain, and you only pay for the users you have. As your team grows, adding or removing users takes minutes rather than a site visit, and the same features big companies rely on — auto attendants, queues, call recording — are all included.
How secure is Cloud PBX?
Cloud PBX runs in high-availability New Zealand data centres and is protected by encryption, multi-factor authentication and regular security updates. Because the platform is patched centrally in the cloud, security fixes arrive without waiting for a site visit. Solution Squad can also review your firewall and network setup so voice traffic stays protected end to end.
Can I keep my existing phone numbers?
Yes. Number porting lets you bring your existing landline and 0800 numbers across to Cloud PBX or a new SIP trunk. Solution Squad manages the porting process with the carriers and times the cutover carefully, so your customers keep dialling the same numbers and the switch causes minimal disruption to your business.
What should I look for in a cloud PBX provider in New Zealand?
Ask where the platform is hosted, who answers when something breaks, and whether the provider can also supply the internet connection underneath it. We host in New Zealand data centres, support the system with our own Auckland and Hamilton teams rather than an offshore helpdesk, and as a One NZ dealer we can pair your hosted PBX with the fibre or mobile plans it runs on — so one provider is accountable for the phones and the connection.
Guides & Insights
Learn more about cloud PBX
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Ready to talk about cloud PBX?
Book a free, no-obligation consultation — we'll review your setup and give you clear, practical recommendations.
Free Consultation
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Whether you need day-to-day support, a cloud migration, better security or faster internet, it starts with a conversation. We'll listen, review your current setup and give you practical recommendations you can act on.
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